This menu option provides you with information about the
Littelfuse Business Center and some helpful information about Littelfuse, Inc. The Site Guide is a general help
section. If you ever have a question about how to use a menu option, please read the instructions in the Site Guide.
The FAQ or Frequently Asked Questions is the place to get answers to some of your general questions.
The Littelfuse Business Center is designed to help you. As we will be adding new menu options
and features over time, please stop by often.
Littelfuse,
Incorporated
Corporate Offices
8755 W Higgins Road
Suite 500
O'Hare Plaza
Chicago, Il 60631
USA
Hours of Operation: 8am to 5pm Central Time
FAQ'
s
Log in and Password
Issues
New Customer Information Order Status
<< Back
Log in and Password Issues
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Is the login or password case sensitive?
Answer – The login is not case
sensitive but the password is.
Can I change my password?
Answer – Yes, by clicking on the main menu
item My Profile and then clicking on the submenu item Change Password.
What happens if I lose my password or if my account is locked?
Answer – If you lose your password or if you attempt to log in incorrectly 4 times and your account becomes
locked, you must contact Customer Service.
Click on the submenu item Contact Us to find the correct contact information. By unlocking your account, the system will
then send you an email with your userID and a new password.
You can now log on to the Littelfuse
Business Center
and if you want to change your password, you can now do so.
What is the naming standard for the password?
Answer – Passwords must be at least 8
characters long and must have both numbers and letters.
How can I change my name or email address?
Answer – Once you are logged in, click the
My Profile option, and then click on the word Edit at the bottom of your
data.
Change your information and then click on the word Update at
the bottom.
How long will it take for my account to be activated?
Answer – Your account will be activated within 24 business hours and the system will send you an email
which contains your userID and password.
Please save this information in a safe location.
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a href="javascript:history.go(-1)"><< Back New Customer Information
How do I become a
Littelfuse Customer?
Answer – To begin the process,
contact a Littelfuse sales representative in your area. If you are located in the United States , on the Littelfuse
Business Center home page, click on New
User. Next click on your division,
and then use the drop down menu to click on the state where you are located. You will receive the information about Littelfuse sales
representatives for you to contact.
If you aren’t located in the United States ,
click on the Outside the US button and you will be taken to a site where you can find the correct contact
information to begin the process of becoming a Littelfuse customer.
How do I decide which division to contact?
Answer – Contact the Automotive division for circuit protection
products designed for automotive OEM’s and Aftermarket retail jobbers, installers and do-it-yourself sellers.
Contact the Electronics division for
products designed to protect the circuitry of electronic devices such as cellular phones, computers,
industrial control devices, personal organizers, lighting ballasts, etc.Contact the POWR-GARD division for products used to protect electrical
distribution networks, heating and cooling systems, lighting circuits and other general industrial and
commercial applications.
<< Back Product Order Entry
Can I order samples on this website?
Answer – No,
but you can click on a link to our www.Littelfuse.com
website to order samples there.
Are duplicate purchase order numbers acceptable for
the same customer?
Answer – Yes, but you will get a warning message.
Why is my request delivery date different from what I entered?
Answer – The date depends on the policy for your default
SBU/sales division.
Do I need to use wildcards when searching for parts?
Answer – No, the Littelfuse Business&
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puts “implied” wildcards before and after all search strings.
Can I order a product with UPC code,
catalog part number or customer part number?
Answer – Yes, enter
the UPC code or catalog part number in the part number field, but enter the customer part number in the
Customer Part field on the Enter Order screen.
Is there a minimum dollar
amount per order?
Answer - in
North America, the lowest dollar amount for an order, based on SBU policy.
Currently: POWR-GARD $75; Automotive: NA distribution $200, NA OEM – no minimum;
Electronics: NA distribution $5000, NA OEM $1000.
Outside the United States, please contact
your Littelfuse location. To find your
Littelfuse location, under the main menu item Site Information, under the submenu item Contact
Littelfuse, click on the link.
What do I do if I want to place an order for less than the
minimum quantity or in a quantity not in an increment of standard pack?
Answer – You must call Littelfuse Customer Service. In the United States:
Automotive:
800-323-2480
<
p class=MsoNormal>Electronics:
800-548-4489
POWR-GARD:
800-227-0029
Outside of the United States, to find your
Customer Service phone number, click on the main menu item Site Information, under the submenu item Contact
Littelfuse, and click on the link.
What do I do if I need to change or delete my order?
Answer – You must call Littelfuse Customer Service.
See the above answer for details.
Will my order confirmation be
emailed?
Answer – Yes.
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How do I find product data
sheets?
Answer – Go to www.littelfuse.com under products.
<< Back Order Status
How is my confirmed date
determined?
Answer – The confirmed date is the latest schedule date for
the line that has a confirmed quantity.
Can I look at the status of orders that I didn’t place on the Littelfuse Business Center
?
Answer – Yes, all of your Littelfuse
orders are displayed on the Business
Center.
What is the difference between confirmed date and shipping date?
Answer – Confirmed date is the promised ship date and the shipping date is the
actual date the product was shipped.
How do I determine what carrier was used
for shipping my product?
Answer – Under the main menu item Manager Orders,
under Check Order Status, when you have found the information for your order, under deliveries, click on the
Tracking Numbers and you will be taken to the web site of your carrier.
In the
United States the carrier is generally United Parcel Service (UPS).
What do I do if I need to request that my order be expedited?
Answer – You must call Littelfuse Customer Service. In the United States:
Automotive:
800-323-2480
Electronics:
800-548-4489
POWR-GARD:
800-227-0029
Outside of the United States, to find your
Customer Service phone number, click on the main menu item Site Information, under the submenu item Contact
Littelfuse, and click on the link.
How is the available quantity and date determined?
Answer – Quantity and date calculations are based on inventory levels and the
backlog of existing orders.
